Support

Couple Connect is operated by PUUR Business.

Need help with the app? Email us at puurbusiness.online@gmail.com. We read every message and usually reply within a few business days.

What to include

A short note is enough. If you can, add:

The email on your Couple Connect account
Your iPhone model and iOS version
What you were trying to do, and what happened instead

Do not send your password, invite codes meant for your partner, or screenshots that show another person’s private messages unless they asked you to.

Common requests

Account and sign-in

You can sign in with email, Sign in with Apple, or Google. If you cannot get back into your account, write from the email you used to register.

Partner invite and Pro gift

The person who subscribed can share an invite code. Your partner redeems it in the app and can get Pro as a gift — no second purchase. If a code does not work, tell us whether you are the person who paid or the person redeeming.

Subscriptions, restore, and refunds

Pro is billed through the Apple App Store (monthly, yearly, or lifetime). Use Restore purchases in the app after a reinstall. To cancel a subscription, go to Apple ID → Subscriptions. Refunds are handled by Apple.

Delete your account

In the app, open Profile → Delete account. That removes your account and the cloud data we control. It does not cancel an App Store subscription on its own — cancel that in Apple ID settings if you still have one.

Privacy requests

For access, correction, deletion, or export requests, email puurbusiness.online@gmail.com. See our Privacy Policy and Terms of Use.

Contact

puurbusiness.online@gmail.com